← Back to Home

Account Deletion Policy

MediFlow – Account Deletion Policy

Last Updated: 03/12/25
Provider: Fealty Technologies Pvt. Ltd.

1. Overview

This Account Deletion Policy explains how users can delete their MediFlow account and personal data, in compliance with Google Play Account Deletion Policy and DPDP Act 2023.

2. Account Deletion Process

Users may delete their account through the app or by contacting support.

Once initiated:

  • All personal and business data is permanently deleted immediately.
  • There is no backup or recovery feature.
  • Deletion is irreversible.

3. Data Deletion Timeline

3.1 Immediate Deletion

Upon account deletion, the following are erased:

  • Personal information
  • Store details
  • Device logs
  • Inventory & billing data
  • UPI information
  • Subscription metadata

3.2 Specific Data Deletion Requests

Users may request deletion of specific data.

Such data will be deleted within 2 business days, as accepted by Google Play standards.

4. No Data Recovery

MediFlow does not support:

  • Account recovery
  • Data restoration
  • Undo delete
  • Backups of deleted data

Deleted data cannot be retrieved.

5. Subscription Data After Deletion

  • Active subscriptions become invalid immediately.
  • Remaining days are not refundable.
  • Payment providers may retain data per RBI guidelines, not MediFlow.

6. Legal Compliance

Minimal data may be retained only if required by law (fraud prevention, audit logs).

All voluntarily provided personal data is deleted on request.

7. How to Request Account or Data Deletion

A. In-App Deletion

Settings → Account → Delete Account

B. Email Support

Email: support@fealtytechnologies.com

Required details:

  • Registered phone number
  • Email (if applicable)
  • Store name (optional)
  • Request type: full deletion or specific-data deletion

We respond within 48 hours.

8. Confirmation

Once deletion is processed:

  • User receives confirmation
  • Account is permanently removed
  • All data is wiped immediately

9. Changes to This Policy

This document may be updated based on Google Play rules, legal requirements, or app changes.

10. Contact

Fealty Technologies Pvt. Ltd.
Email: support@fealtytechnologies.com
Phone: +91 6265915578